Answering Service

Answering service companies are not all the same. When choosing a telephone answering service, there are several important questions you need to answer:

	Is your answering service open 24 hours a day, 7 days a week, 365 days a year?
	Can your answering service efficiently handle multiple calls simultaneously?

	Does your answering service hire quality Customer Service Representatives, or do they have breathing bodies on the phone that make minimum wage?
	Is your answering service properly staffed to handle your call volume?
	Is your answering service bilingual, fluent in both English and Spanish?
	Is your answering service willing to custom tailor a plan to handle your calls the way you want them handled?
	Does your answering service consistently present a professional image for your company?
	Does your answering service have the latest state-of-the-art equipment, software and technology available today?
	Does your answering service have a very low ring time and abandonment rate?
	Does your answering service offer affordable programs with no minimum usage requirement or term commitment?